cv11 Terms & Conditions
This document sets out all the conditions that apply to opening an account, placing bets, claiming bonuses, and using all services on the cv11 platform.
cv11 is an online betting and casino platform operated for players in Bangladesh. In this document, "we", "our", or "platform" refers to cv11 and its operating entity. "Player", "user", or "you" refers to any registered member.
These terms and conditions may change from time to time. If changes are made, we will update the date on this page. Continuing to use the platform means you are considered to have accepted the updated terms.
— Table of Contents
Eligibility & Age Requirement
To use the cv11 platform, you must meet the following conditions:
- Age: You must be 21 years of age or older. Minors are not permitted to use this platform.
- You are using this platform of your own free will and in full mental capacity.
- Participating in online betting is not prohibited under the laws of your jurisdiction.
- You have never previously been banned from cv11.
- You are not an employee of cv11 or an immediate family member of one.
Account Registration & Verification
2.1 One Account Policy
Each person, household, home address, email address, or payment method is permitted only one account. If cv11 detects an attempt to create multiple accounts, all associated accounts will be suspended or permanently closed, and any bonuses or winnings earned will be voided.
2.2 Providing Accurate Information
At the time of registration, you must provide your correct and complete name, date of birth, mobile number, and email address. It is your responsibility to notify cv11 immediately if any of this information changes in the future.
2.3 Identity Verification (KYC)
cv11 reserves the right to verify your identity at any time in the interest of secure transactions. The following documents may be requested:
- A copy of your National Identity Card (NID) or passport
- Proof of ownership of the payment method (e.g., a screenshot of your bKash or Nagad account)
- Proof of address where applicable
If the required documents are not provided within the given timeframe, withdrawals may be delayed or the account may be suspended.
Account Security
It is your responsibility to keep your cv11 account login details (username and password) completely confidential. Do not share this information with anyone else.
- You are responsible for all activity carried out from your account.
- If you suspect unauthorised access, notify cv11 support immediately.
- Use a strong password and change it regularly.
- If you log in from a public computer or network, make sure to log out after use.
Deposits & Withdrawals
4.1 Accepted Payment Methods
cv11 currently supports the following payment methods: bKash, Nagad, Rocket, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, and Sonali Bank). No other methods are accepted.
4.2 Minimum Amounts
The minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500 — applicable across all payment methods.
4.3 Withdrawal Processing Time
Approved withdrawals are generally completed within 15 minutes to 2 hours. If identity verification is required, it may take longer.
4.4 Deposit & Withdrawal Terms
- The payment method used on your account must be registered in your name.
- The use of third-party payment accounts is strictly prohibited.
- If money laundering or illegal fund transfers are suspected, the transaction will be suspended.
- cv11 does not charge any deposit fees, however your payment provider may charge their own fees.
- Deposited funds cannot be withdrawn until they have been wagered at least once.
4.5 Currency
All transactions are conducted in Bangladeshi Taka (BDT / ৳).
Bonuses & Promotions
5.1 Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000.
- Example 1: Deposit ৳1,000 → ৳1,200 bonus → Total balance ৳2,200.
- Example 2: Deposit ৳18,000 → Bonus capped at ৳10,000 → Total balance ৳28,000.
5.2 Wagering Requirements
To withdraw bonus funds, you must wager 10 times the bonus amount. This calculation applies to the bonus amount only — not the deposit amount.
Example: Receive a ৳1,200 bonus → ৳1,200 × 10 = ৳12,000 in wagers required before withdrawing winnings from the bonus.
5.3 General Bonus Terms
- Each user is eligible for one welcome bonus.
- Creating multiple accounts or placing syndicate bets to earn bonuses is strictly prohibited.
- cv11 reserves the right to change, suspend, or cancel any promotion at any time.
- If the terms of any promotion are violated, the bonus and any associated winnings will be voided.
- Bonus amounts cannot be withdrawn as cash; only winnings after completing the wagering requirement are withdrawable.
5.4 VIP Program
cv11's VIP program has four tiers. Tiers advance through regular gaming activity:
- Bronze: Weekly cashback up to 0.2%
- Silver: Weekly cashback up to 0.4%
- Gold: Weekly cashback up to 0.6%
- Platinum: Weekly cashback up to 0.8%
Separate terms apply for VIP benefit details.
Betting Rules
6.1 Bet Acceptance
All bets on cv11 are recorded digitally. Once a bet confirmation is received, it is considered final. If incorrect odds or amounts are accepted due to a system error, cv11 reserves the right to void that bet.
6.2 Event Cancellation or Postponement
If a match or event is cancelled or significantly altered, the related bets may be voided and the wagered amount will be refunded. If the minimum time has elapsed according to applicable rules, the event may be considered completed.
6.3 Sports Betting
The sports section allows betting on cricket (BPL, T20 World Cup, IPL), football (including FIFA), kabaddi, and other popular sports. All odds are set before the event starts and are subject to change.
6.4 Live Betting
In live betting, odds may change due to internet latency (lag). cv11 reserves the right to void bets placed at clearly incorrect odds.
6.5 Casino Games
cv11 offers games from various world-class providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and Ezugi. Each game has its own applicable rules. All games are operated via RNG (Random Number Generator) or live dealer systems to ensure fairness.
Fair Play Policy
cv11 believes in the principles of fair play. All data on our platform is kept secure using SSL encryption technology.
- All games run on technology from recognised software providers — results are not predetermined by any party.
- Player data is not sold to third parties.
- cv11 does not allow or support any manipulation of bet outcomes.
- If suspicious activity is detected, the account may be suspended until an investigation is complete.
Prohibited Activities
The following activities are strictly prohibited on cv11 and may result in the immediate closure of the account and forfeiture of funds:
- Creating or operating multiple accounts
- Strategic betting with the intent to abuse bonuses (bonus abuse / bonus whoring)
- Money laundering or transacting with illegal funds
- Using a third-party account or payment method
- Placing bets using automated bots or software
- Attempting to cheat or manipulate game provider software
- Abusive behavior toward other players or cv11 staff
- Attempting to exploit system vulnerabilities or bugs
- Gaming on behalf of minors
Intellectual Property & Content
All content published on the cv11 website — logos, graphics, text, software and designs — is the intellectual property of cv11 or its licensors. This content may not be reused, reproduced or distributed without permission.
- cv11's logo or trademarks may not be used without permission.
- Game software is the property of the respective providers — cv11 is only the distribution channel.
- Automated scraping or copying of any part of the website is prohibited.
Limitation of Liability
cv11 makes every effort to provide a reliable service. However, cv11 is not liable in the following cases:
- Loss of bets due to internet disconnection or technical issues
- Errors by third-party software or game providers
- Uncontrollable circumstances (force majeure) such as natural disasters or cyberattacks
- Outcomes resulting from a player's own gaming decisions
- Account credentials falling into the hands of others due to user negligence
In the event of any dispute, cv11's system logs will be considered the final evidence.
Responsible Gaming
cv11 believes that betting is for entertainment — not as a source of income. We are committed to responsible gaming.
- This platform is for users aged 21 and above only.
- Play within your own budget — never place more bets to try to recover money you have lost.
- At your request, we can set a deposit limit or betting limit on your account.
- If needed, take advantage of temporary or permanent self-exclusion.
- If you feel you are developing a gambling addiction, seek professional help.
Detailed information on responsible gaming is available on our Responsible Gaming page.
Changes to Terms & Account Closure
12.1 Changes to Terms
cv11 reserves the right to amend these terms and conditions at any time. For significant changes, a notification will be sent to the registered email or posted on the platform. Continued use of the platform after the changes will be considered acceptance of the new terms.
12.2 Account Closure by Player
You may request to close your account at any time through cv11 support. Please withdraw any eligible balance before closure.
12.3 Account Closure by cv11
cv11 may suspend or close an account for the following reasons:
- Any violation of these terms and conditions
- Fraudulent or suspicious activity
- Registration with false information
- Failure to verify identity
- Extended period of inactivity
Contact & Complaints
For any questions or complaints regarding these terms and conditions or cv11's services, please contact us:
- Live Chat: Available 24/7 — log in to the platform to start a chat.
- Email: [email protected]
- Support is available in both Bengali and English.
When submitting a complaint, please provide your account details, transaction ID and a full description. All complaints will be reviewed fairly.
Join cv11 and play safely
With SSL encryption and fair play guaranteed, cv11 provides you with a safe and enjoyable gaming experience.
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