cv11's Privacy Policy & Data Protection

cv11 ("we", "us", or "platform") is committed to providing a safe and reliable online betting and casino experience for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use cv11's website and services, how we use that information, and how we protect your privacy.

By using our services, you are considered to have agreed to the terms of this Policy. If you have any questions about this Policy, please contact us.

1. Types of Information Collected

cv11 collects various types of information to provide its services. This information can be divided into two main categories: information you provide voluntarily and information collected automatically.

Personal Identification Information

During account registration and verification, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Identity document details (National ID card or passport)
• Current address

Financial Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, or Rocket mobile banking number
• Required details related to your bank account
• Transaction history and amounts

Device & Browsing Information

• IP address and device type
• Browser version and operating system
• Duration of site use and navigation patterns
• Gaming activity and betting history

2. Methods of Data Collection

cv11 collects your information in various ways:

Direct Collection

We collect information you provide when you create an account on our platform, complete the identity verification process, submit a request for deposit or withdrawal, or contact our customer support team.

Automatic Collection

While you browse the cv11 website, certain information is collected automatically through cookies, log files, and similar technologies. This information is used to improve the site's performance and personalize your experience.

Through Third Parties

Some information may also be received from identity verification service providers and payment processing partners. In such cases, applicable legal regulations and their own privacy policies are always followed.

3. Purpose of Data Use

cv11 uses collected information only for legitimate and specific purposes. The main purposes are outlined below:

Account Management & Service Delivery

• Account creation, verification, and maintenance
• Processing deposit and withdrawal transactions
• Personalizing the gaming experience
• Managing bonuses and promotional offers

Security & Compliance

• Preventing fraud, money laundering, and illegal activity
• Ensuring account security
• Meeting applicable legal obligations
• Keeping minors away from gaming

Customer Support & Communication

• Resolving your inquiries and complaints
• Sending important updates and notifications
• Providing responsible gaming support

Site Improvement

By analyzing user behavior, we work to continuously improve the services, design, and performance of our platform. This information is always analyzed anonymously and in aggregate.

4. Data Storage & Security

cv11 places the highest importance on protecting your personal information. We use industry-standard security technologies to keep your data secure.

Technical Security Measures

• SSL Encryption — all data transfers are completed over encrypted connections
• Encryption and hashing of sensitive data
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication

Organizational Security

• Access to sensitive information is restricted to authorized personnel only
• Regular data protection training for staff
• Strict internal policies and procedures

Data Retention Period

Your personal information is retained only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period as required for legal obligations, dispute resolution, or fraud prevention.

5. Sharing Information with Third Parties

cv11 never sells or rents your personal information. However, in specific circumstances, limited information may be shared with trusted partners:

Payment Processors

The minimum financial information required to complete transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment processors. These partners follow their own strict security standards.

Identity Verification Services

Necessary information may be shared with specialized verification service providers to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

Technology & Service Partners

Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) and other technology partners receive only the limited information required to deliver gaming services.

Legal Obligations

Information may be disclosed as required by court orders, requests from law enforcement agencies, or other legal obligations. In such cases, cv11 always complies with applicable laws.

6. Cookies & Tracking Technologies

The cv11 website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain your session, preserve your login state, and keep security features active. These cookies cannot be disabled.

Functional Cookies

These cookies help remember your preferred language, layout settings, and other personalization options, making your experience more convenient on each visit.

Analytics Cookies

These cookies are used to collect site visit statistics and analyze user behavior. This information is always anonymous and helps improve the quality of the site.

Cookie Management

Most cookies can be controlled or disabled through your browser settings. However, disabling essential cookies may cause some site features to not work properly.

7. Payment Information Security

cv11 pays special attention to protecting financial transaction data. All payment processes on our platform are handled following industry-standard security protocols.

• All payment data is transferred via SSL encryption
• Card or banking details are not stored directly on our servers
• Every transaction goes through a verification process
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳500
• Standard withdrawals are completed within 15 minutes to 2 hours
• Any suspicious transaction is automatically flagged for review

If you notice any unauthorized transaction or suspicious activity on your account, please notify our support team immediately.

8. Your Rights

cv11 believes you should have proper control over your personal information. To that end, we ensure the following rights:

Right to Access Information

You can request to know what information we hold about you. We will provide you with a summary of the stored information within a reasonable time.

Right to Correct Information

If the information in your profile is incorrect or incomplete, you can request a correction. Some information can be updated directly from your account settings.

Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

Right to Restrict Data Processing

In certain cases, you can request to restrict the processing of your data — for example, while a dispute about the accuracy of the data is ongoing.

Opt Out of Marketing Communications

You can request to stop receiving promotional emails or offers at any time. However, essential notifications related to your account cannot be stopped.

To exercise these rights or for any related request, please contact our customer service team.

9. Protection of Minors

cv11 is for users aged 21 and above only. We actively work to prevent minors from accessing our gaming platform.

• Age verification is mandatory at the time of account registration
• Additional proof of identity may be requested in suspicious cases
• If a minor's account is identified, it is immediately closed
• No information is knowingly collected from minors

If you believe a minor is using our platform, please notify our support team immediately.

10. Changes to the Policy

cv11 may update this privacy policy from time to time. When significant changes are made to the policy, we will notify you in the following ways:

• A clear notice will be displayed on the website
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of the policy will be changed

If you continue using cv11's services after any changes, you will be considered to have agreed to the new policy. Therefore, it is recommended that you review this page regularly.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. We provide assistance 24/7 in both Bengali and English.

Privacy-related requests are generally responded to within a reasonable working timeframe. Some additional information may be required to verify your identity.

cv11 is committed to protecting your privacy. We always strive to honour your trust.